Support Policy Page
Support Policy
Introduction
At compuline, we are committed to providing exceptional customer support to ensure a seamless shopping experience for our valued customers. This Support Policy outlines the support services we offer, how to access them, and our response times.
1. Support Services
We offer the following support services to assist you with any inquiries or issues:
Customer Service: For questions about your order, account, or general inquiries.
Technical Support: For assistance with website navigation, account issues, or technical difficulties.
Returns and Refunds: For information and assistance with returning products and processing refunds.
2. How to Access Support
You can access our support services through the following channels:
Email: Reach us at contact@compuline-eg.com for any support-related inquiries.
Phone: Call our customer support team at +201093949657 during our business hours.
Live Chat: Use the live chat feature on our website to connect with a support representative in real-time.
3. Response Times
We strive to respond to all support inquiries promptly. Our response times are as follows:
Email: We aim to respond to emails within 24-48 hours.
Phone: Our phone lines are open from 1 PM to 10 PM, and we aim to answer all calls within a few minutes.
Live Chat: Live chat support is available during our business hours, and we aim to respond to chat inquiries within a few minutes.
4. Returns and Refunds
Our returns and refunds policy is designed to be hassle-free and customer-friendly. For detailed information on how to return a product and request a refund, please visit our Returns and Refunds page on https://compuline-eg.com/return-policy.
5. Escalation Process
If you are not satisfied with the resolution provided by our support team, you can escalate your issue by contacting our support manager at tareq@compuline-eg.com. We will review your case and work towards a satisfactory resolution.
6. Feedback
We value your feedback and use it to improve our services continuously. If you have any suggestions or comments about our support services, please let us know by emailing tareq@compuline-eg.com.
